Volt Rainbow

Membership Management Lead

Title: Membership Management Lead

Level: Volt UK Board

Location: UK

Commitment: Volunteer

Role Overview

  • The Membership Lead plays a critical role in engagement and management of our membership base while ensuring members feel valued and empowered to contribute to Volt’s mission. Responsibilities include the following:

Key Responsibilities

Membership Management

  • Maintain ownership of the membership database, ensuring accuracy and security of information.

  • Maintain ownership of the design and maintenance of the sign-up process ensuring the process is slick and fit for purpose

  • Maintain personal data is managed in a GDPR compliant manner.

  • Service any personal data access requests

Onboarding

  • Develop and implement a clear onboarding process to familiarise new members with Volt’s structure, activities, and purpose.

  • Ensure new members have (where appropriate) email addresses and access to the relevant workspaces within Volt

  • Create a welcoming and inclusive environment where members feel valued and appreciated.

  • Manage member access to WhatsApp groups and other communication channels.

  • Design, create and maintain a membership pack to streamline onboarding.

  • Consider how each member can contribute to Volt

Volt UK Contributions

  • Financial support

  • Idea generation and sharing

  • Advocating and spreading Volt’s message.

  • External activism

  • Internal organisational roles

  • Ad-hoc or project-based involvement

  • Leadership and strategic input

  • Other ways

Engagement

  • Once onboarded, allocate members to the appropriate Channels (Haillo, WhatApp etc)

  • Provide social media rules and encourage participation

  • Link members to the various activities and channels with Volt Europa

  • Write regular communications to all members reminding them of any events / activities taking place in Volt Europa and opportunities to engage with Volt Europa channels

Grievances

  • Be the first port of call for any membership grievance that may be raised

  • Create and manage the first stage grievance process

Offboarding

  • Gather feedback and insights to understand the reasons behind member departures, ensuring continuous improvement in member retention.

  • Remove departing members from the WhatsApp group and workplace channels

Key Deliverables

  • Create and manage an onboarding process and membership pack

  • Active management of members within the IT systems and databases

  • Create and manage a membership recruitment process

  • 2-way engagement with the Community Leads to coordinate the member resources and production of the monthly newsletter

  • Regular reports to the Volt UK Board on membership numbers, problems, opportunities, threats etc.

Role requirements

  • Highly organised individual

  • Passionate about membership engagement

  • Experienced in working with and enthusing people

  • Skilled in stakeholder engagement and cross-functional collaboration.

  • A strong and effective communicator

  • Fearless in driving change and identifying and resolving issues.